Delivery & Returns
DELIVERY
Delivery is FREE on all orders.
Please note that international orders may incur import duty on your shipment.
REFUND POLICY
Returns
We offer free and easy returns for all domestic and International orders over £50. Any brand new product can be returned within 28 days of delivery.
If you are not completely satisfied with your purchase when it arrives, or if there is a discrepancy in your order, please retain all documentation and packaging and contact us immediately by sending an email to sales@hagleywest.com
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item has been worn, sized or had its original tags removed Hagley West will not accept the returned item. So please inspect the item fully as soon as it arrives.
UK, EU and Rest of World Returns or Exchanges
To initiate a return or exchange from the UK or Rest of World, please use our returns portal by clicking HERE
USA and Canada Returns and Exchanges
To initiate a return or exchange from the USA, please use our returns portal by clicking HERE
Returns instructions:
Using the returns portal is very simple; Simply enter your order number and e-mail address, and you’ll be given the option to return or exchange your items with ease. When you enter your order number, you must enter it with the # symbol.
To begin your return or exchange please follow these steps:
1. Open the Returns Portal
2. Enter your Order Number which you will have received when you placed the original order
3. Select the item(s) you would like to return
4. Select if you would like to Return, Swap or take a Store Credit for each of your items
5. We are offering a 10% bonus for customers who opt for our Store Credit which can be used on our website to purchase a new item altogether
6. The Store Credit will be sent to you in the form of a virtual gift card that retains value. This means you can use it as many times as you want until the balance reaches 0
7. Download the QR code for use in any DHL Service Point
8. Drop it off at your nearest Drop Off Point shown from the portal. Once we receive and verify your returned items your new replacements will automatically be sent out to you, it’s as easy as that. If you do not hear from us within the allotted time please email us on: support@hagleywest.com
(Please note that Hagley West does not assume any responsibility for return packages that are lost, stolen, or mishandled.)
How long does it take to process my return?
Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method.
Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.
After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit/debit card or Paypal account.